FAQ

Who are you?

Glad to meet you! We are Kaz-Cali Collection. Our mission is to provide our customers with the opportunity to purchase high-quality products, all from one convenient location. Our goal is to ensure that everyone has access to safe, reliable, and innovative products at prices that will leave you jumping for joy, without compromising on quality.

What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed. Delivery times may vary depending on your location and our supplier's shipping policies. Please allow additional days in transit for delivery, especially during high-volume periods. In rare cases of significant delays, we will notify you via email or telephone.

How can I track my package?
Once your package has been shipped, you will receive an email with a tracking number and instructions on how to track your order. You can use the tracking number provided to track your package on the shipping company's website or through universal tracking websites like 17track.net.

What happens if the estimated delivery time has passed and I still have not received my order?
If your order has not arrived within the estimated delivery time, please contact us with your order number so that we can investigate and expedite the delivery process. You can reach us via email at info@kazcali.com or through our Contact Us page.

What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture of the damage and email it to us at info@kazcali.com immediately. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?
Absolutely! We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To initiate a return, please contact us at info@kazcali.com or through our Contact Us page. Your refund will be processed automatically upon the return of the item to our warehouse.